Refund policy

Refund and Return Policy
Effective Date: June 25, 2026
SmokehBear's Den – smokehbearsden.com
This Return & Refund Policy applies to all purchases made through our Shopify store at smokehbearsden.com. We partner with Printify for all print-on-demand (POD) production and fulfillment. Because every item is custom-made to order, our policy reflects that reality.
1. General Return and Refund Policy
Change of Mind / Wrong Size / Color / Style: We do not accept returns or exchanges for buyer’s remorse, wrong size selection, or color preference. All products are made specifically for you and cannot be restocked as new.
Defective, Damaged, or Misprinted Items: We accept claims for manufacturing defects, printing errors, or items damaged during shipping within 30 days of delivery.
2. How to File a Claim for Defective / Damaged Items
Contact us within 30 days of receiving your order at info@smokehbearsden.com (info@smokehbearsden.com) (or via the contact form on our site).
Include your order number and clear photos showing the issue. For multiple items, please include a photo of everything together.
In most cases, you do not need to return the item — Printify processes many claims with photos only.
We aim to respond within 1–3 business days.
3. Approved Claim Resolutions
For valid claims, we offer:
A free reprint of the defective item (most common solution).
A full or partial refund to your original payment method.
Refunds are typically processed within 5–10 business days after approval, though your bank or card issuer may take longer to show the credit.
4. Order Cancellations
Cancellations are accepted only before production starts (usually within the first few hours after ordering).
Please contact us immediately with your order number.
Once production has begun, cancellations are not possible, but you may request a partial refund minus any incurred production or shipping costs.
5. Shipping Costs
Original shipping fees are non-refundable.
For approved defective claims, we cover the cost of reprint shipping.
You are responsible for return shipping costs on any voluntary or non-defective returns (if we exceptionally agree to accept them).
6. Non-Returnable Items & Exceptions
All personalized or custom-designed items (names, specific quotes, custom graphics, etc.) are final sale unless defective.
Items marked “Final Sale” or heavily discounted.
Products damaged after delivery due to customer use or mishandling.
Any hygiene-related items (if applicable).
7. International Orders
Customers outside the United States are responsible for all customs duties, taxes, and import fees. These are non-refundable. International return shipping is expensive and generally not covered.
8. Contact Us
Questions about orders, refunds, or issues?
Email: info@smokehbearsden.com (mailto:info@smokehbearsden.com)
Please always include your order number for the fastest response.
This policy may be updated from time to time. By placing an order with SmokehBear's Den, you acknowledge and agree to these terms.